Help Centre & FAQs
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Browse our FAQs
Orders & Shipping
How long does it take to process my order?
How long does shipping take?
Do you ship nationwide?
How can I track my order?
How much does shipping cost?
All orders are processed within 1–3 business days. Once your order is ready, you will receive a confirmation email with your tracking details.
Delivery usually takes between 5–10 business days depending on your location.
Yes, we ship across the United States. Shipping times may vary based on your location.
Once your order is shipped, you’ll receive a tracking number via email so you can follow your package at any time.
Shipping costs depend on your location and the items you order, and they are calculated at checkout.
Good news — we offer free shipping on orders over $75.
You’ll always see the final cost before placing your order, so there are no surprises.
Payments
What payment methods do you accept?
Is my payment information safe?
We accept all major credit and debit cards, as well as secure online payment methods.
Yes. All payments are processed through secure and encrypted systems to protect your personal information.
Shipping & returns
What is your return policy?
Can I exchange an item if it doesn’t fit?
Are there items that cannot be returned?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and with tags attached.
Yes, exchanges are available depending on product availability. Contact us and we’ll guide you through the process.
For hygiene reasons, certain items like jewelry (earrings) or final sale products may not be eligible for returns.
Products & Sizing
How do I choose the right size?
Will the product look exactly like the photos?
Are your products good quality?
We recommend checking our size guide before placing your order. If you’re unsure, feel free to contact us—we’re happy to help.
We do our best to show accurate images of our products. However, slight variations in color may occur due to lighting or screen settings.
Yes. We carefully select each item to offer a balance between style, quality, and affordability.
Support
How can I contact you?
What if I have a problem with my order?
You can reach us through our contact form or email. We usually respond within 24–48 hours.
If there’s any issue, contact us as soon as possible and we’ll make it right.
Other Questions
Are items restocked once they sell out?
Most of our pieces are limited. Once they’re gone, they may not come back.