Refund policy

Last Updated: June 2026

At Dominici Store, customer satisfaction is important to us. Please review our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase is required.
  • The item must not be listed as non-returnable.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and beauty products that have been opened or used.
  • Customized or personalized products.
  • Gift cards.
  • Clearance or final sale items.
  • Any product marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Once reviewed, we will offer a replacement, store credit, or refund when appropriate.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your financial institution.
  • Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The item was defective.
  • We shipped the wrong item.

Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Because many of our products are processed quickly through our fulfillment partners, orders that have already entered processing or shipment may not be canceled.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery times are outside our control.

If your package is significantly delayed or appears lost, please contact us and we will assist in working with the carrier to resolve the issue.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution before initiating a chargeback with your financial institution.

Contact Us

For all return and refund requests, please contact:

Email: support@dominicistore.com

Website: dominicistore.com

Please include your order number in all communications to help us assist you more efficiently.